Red Bolt Broadband is moving to a new, larger network, capable of comfortably handling the needs of our current customers and thousands more. The transition begins tonight at midnight. We expect completion by 5 a.m., Tuesday, Nov. 28.

Here's how you'll be affected:

Tonight – Sometime between midnight and 5 a.m., Monday morning (11/27), you can expect up to 30 minutes of service disruption. This is necessary for equipment software upgrades before subscribers are moved to the new network.

Monday night – Sometime between midnight and 5 a.m., Tuesday morning (11/28), we will perform our network cut-over, which will result in a service disruption from several minutes up to an hour, depending on how long individual procedures take place. (There is a lot of coordination between employees stationed at our former High Street location, our new headquarters facility and at the Albuquerque data center where most of New Mexico's internet access is interconnected and handed off.)

Throughout the rest of the week, we will closely monitor traffic and make any necessary speed and reliability adjustments. Should you experience any after-hours issues during this time, we encourage you to leave a voicemail a (505) 876-2020. An on-call technician will be checking messages and returning phone calls.

If our transition plan changes, we will update our subscribers, accordingly.

Thank you, in advance, for your patience and understanding as we shift to a new era of more reliable service and customer support.

Mac Juarez
Continental Divide Member Services Manager